Last updated: November 13, 2024
This Privacy Policy describes how Al Fakher Store (the „Site“, „we“, „us“, or „our“) collects, uses, and discloses your personal information when you use the services on alfakherstore.de (the „Site“), make a purchase, or otherwise communicate with us regarding the Site (collectively, the „Services“). For the purposes of this Privacy Policy, „you“ and „your“ refers to the user of the Services, whether as a customer, website visitor, or any other person whose information we have collected in accordance with this Privacy Policy.
Please read this privacy policy carefully.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, adjust the „Last Updated“ date and take any other steps required by applicable law.
How we collect and use your personal information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses listed below, we may use information we collect about you to communicate with you, improve the Services, comply with legal obligations, enforce applicable terms of use, and protect or defend the Services, our rights, and the rights of our users or third parties.
What personal information we collect
The types of personal information we collect about you depend on how you interact with our website and services. When we use the term „personal information,“ we are referring to information that identifies you, can be associated with you, or describes you. The following sections describe the categories and specific types of personal information we collect.
Information we collect directly from you
Information you provide to us directly through our Services may include:
- Contact information , including your name, address, telephone number and email address.
- Order information , including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information , including your username, password, security questions, and other information used for account security.
- Customer support information , including information you provide in communications with us, such as when you send a message through the Services.
Some features of the Services require that you provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from accessing certain features or using the Services.
Information we collect about your use
We may also automatically collect certain information about your interactions with the Services („Usage Data“) using cookies, pixels, and similar technologies („Cookies“). Usage Data may include information about how you access and use our website, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.
Information we receive from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors who collect payment information (e.g. bank account information, credit or debit card details, billing address) to process your payments and fulfill your orders.
- When you visit our website, open emails or click on links we send you, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons and cookies.
We will treat all information we receive from third parties in accordance with this Privacy Policy. See also the section below on Third Party Websites and Links .
How we use your personal information
provision of products and services
We use your personal information to provide you with the Services, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, and managing your account and arranging shipping.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending you marketing, promotional and informational communications by email, text message or post and showing you advertisements for products or services.
security and fraud prevention
We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or harmful activities.
Communicating with you and improving services
We use your personal information to provide you with customer support and to improve our services.
cookies
Like many websites , we use cookies on our website. For more information about the cookies we use in connection with the use of our Shopify store , please visit https://www.shopify.com/legal/cookies .
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties, such as for the performance of a contract, for legitimate purposes, or for other reasons set out in this Privacy Policy. Such circumstances include:
- With vendors or other third parties who provide services on our behalf (e.g. IT management, payment processing, data analysis, customer support, cloud storage, shipping).
- With business and marketing partners to provide services and advertising.
- When you ask us to share certain information with third parties, such as to send you products or through your use of social media widgets or login integrations.
third-party websites and links
Our website may contain links to third party websites or other online platforms. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
data of children
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may request that we delete it using the contact information provided below.
Security and storage of your data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee „perfect security.“ We recommend that you do not transmit sensitive or confidential information about us over insecure channels.
your rights
Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute and only apply in certain circumstances.
- Right to information : You may have a right to access the personal information we hold about you.
- Right to erasure : You may have a right to have your personal data erased.
- Right to rectification : You may have a right to have inaccurate personal data rectified.
- Right to portability : You may have a right to transfer your personal data to a third party.
- Right to object to sales or targeted advertising : You can opt out of the „sale“ or „sharing“ of your data.
complaints
If you have any complaints about the processing of your personal data, please contact us using the contact details provided below.
contact
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us by email at Support @alfakherstore .de or by mail at:
Strahlenbergerstraße 103, Offenbach am Main, 63067, DE.